SHIPPING POLICY

At RugNoor, we are committed to delivering every rug safely and in excellent condition. As approximately 90% of our rugs are handcrafted and made to order, delivery timelines may vary depending on the product, production requirements, and your location.

Shipping Charges

We offer FREE shipping across India on all eligible orders placed through our website.

The price displayed on our website is inclusive of standard shipping charges. There are no hidden shipping fees for deliveries within India unless otherwise specified.

For international orders, shipping charges, customs duties, import taxes, and any other applicable local charges are the responsibility of the customer unless explicitly stated otherwise.

Order Processing

Orders are processed only after:

  • Order confirmation

  • Receipt of the required advance payment or full payment (as applicable)

Since most RugNoor rugs are handcrafted after an order is placed, production begins only after the order has been confirmed.

Production timelines vary depending on the rug type, size, and customization requirements.

Dispatch & Delivery Timeline

Ready-to-Ship Products

Ready stock products are generally dispatched within 2–5 business days after order confirmation.

Made-to-Order Rugs

Made-to-order rugs generally require 7–21 business days for production before dispatch.

Large, oversized, customized, or hand-knotted rugs may require additional production time depending on the complexity of the design.

Once dispatched, delivery typically takes:

  • 3–10 business days within India

  • Delivery timelines may vary for remote or difficult-to-service locations.

Estimated delivery dates are provided for reference only and should not be considered guaranteed delivery commitments.

Order Tracking

Once your order has been dispatched, you will receive:

  • Order dispatch confirmation by Email and/or WhatsApp/SMS

  • Tracking ID

  • Courier partner details

You can track your shipment using the tracking link provided.

Delivery Delays

While we make every effort to deliver your order within the estimated timeline, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Courier operational delays

  • High order volumes during festive seasons or promotional sales

In such cases, RugNoor shall not be held liable for delays caused by third-party logistics providers or unforeseen events.

Delivery Attempts

Our courier partners generally make multiple delivery attempts.
If a shipment is returned to RugNoor due to reasons attributable to the customer, including an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal to accept delivery, or failure to respond to the courier partner, any additional shipping charges for re-dispatch shall be borne by the customer.

Order Modifications & Cancellations

Customers may request to modify their order once within 48 hours of placing the order, provided production or dispatch has not commenced.

As approximately 90% of our rugs are handcrafted and made specifically for each customer, cancellations after production has begun are not permitted.

Orders that have already been dispatched cannot be cancelled.

For complete details regarding cancellations, refunds, and exchanges, please refer to our Return & Refund Policy.

Shipping Address

Customers are responsible for providing complete and accurate shipping information at the time of placing the order.

RugNoor shall not be responsible for delays, failed deliveries, or additional shipping costs arising from incorrect or incomplete address details provided by the customer.

Inspection Upon Delivery

We recommend inspecting your package immediately upon delivery.

If the package appears damaged:

  • Take photographs before opening.

  • Retain all original packaging.

  • Notify RugNoor within 48 hours of delivery by emailing rugnoor@gmail.com along with your order number and photographs.

Claims submitted after this period may not be eligible for review.

Hidden Charges

All prices displayed on our website are inclusive of applicable GST for orders within India.

There are no hidden charges at checkout for domestic orders unless specifically mentioned.

For international shipments, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Contact Us

For any shipping or delivery-related assistance, please contact us:

Email: rugnoor@gmail.com

Please include:

  • Order Number

  • Registered Mobile Number

  • Shipping Address

  • Details of your query

Our support team will respond as soon as possible to assist you.